Knowledge hub
Notes on assistants, agents, and workplace requests
These pages define terms used on the site. They are not product claims and they are not customer stories.
August 18, 2026
What an AI assistant platform is
An AI assistant platform is software for a workplace chat that can look things up and call tools. It is a product category. This note defines the term. It is not a case study.
Read
August 18, 2026
What an AI agent is on this site
On this site an agent is a designed conversation: prompts, tools, and handoff rules. Agent Studio is the workspace where that design is assembled before it is tested.
Read
August 18, 2026
Chat, web, and portal as surfaces
A surface is the path an employee uses to talk to the product: a chat thread, a web page, or an intranet portal. The same agent design can be attached to more than one surface.
Read
August 18, 2026
Design, test, and review
Design is writing what the agent may say and which tools it may use. Test is running sample requests against that design. Review is reading transcripts and changing the design.
Read
August 18, 2026
What a workplace request is
A workplace request is an employee asking a company system to look something up, change something, or explain something — a ticket, a policy, a booking. This site groups those requests by team. It does not treat those groups as completed projects.
Read